Effective Date: 22/05/2023
This Refund Policy describes the terms under which Reimagehub provides refunds for its services. By using the Reimagehub website and services (the “Service”), you agree to the terms outlined in this Refund Policy.
1. Refund Eligibility
1.1 30-Day Money-Back Guarantee: Reimagehub offers a 30-day money-back guarantee for users who are not satisfied with our services.
1.2 Eligibility Criteria: To be eligible for a refund, you must meet the following criteria:
The request must be made within 30 days of the initial purchase.
You have not violated our Terms of Use during the use of the Service.
2. How to Request a Refund
2.1 Contact Customer Support: To initiate a refund request, please contact our customer support team [email protected] and provide the following information:
Your name
Date of purchase
Reason for the refund request
2.2 Refund Processing: Once your request is received, our customer support team will review it. If the request meets the eligibility criteria, the refund will be processed within 3-5 business days.
3. Exceptions to Refund Policy
3.1 Free Trials: Refunds are not applicable for free trial periods. Users can explore the Service during the trial before making a purchase decision.
3.2 Renewals: Refunds are not provided for subscription renewals. Users can cancel their subscription before the renewal date to avoid automatic charges.
4. Chargebacks and Disputes
4.1 Chargebacks: Initiating a chargeback or dispute with your payment provider without first contacting Reimagehub may result in the suspension or termination of your account.
4.2 Communication: If you encounter any issues or are dissatisfied with our services, we encourage you to contact our customer support team first to address your concerns.
5. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at [email protected].